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FAQ
How do I care for my jewellery?
To keep your jewellery looking its best, store it in a soft pouch or box away from moisture and direct sunlight. Avoid contact with perfumes, lotions, or harsh chemicals, and remove it before swimming or exercising. At home, it is recommended to clean your jewellery using dish soap, a soft brush, and warm water. However, for the best care and lasting brilliance, we always recommend professional cleaning at our jewellery store. Regular care ensures your pieces remain as radiant as the day you chose them.
How do I measure ring size?
When it comes to determining the correct ring size, the most reliable method is to have it measured professionally at a jewelry store. This ensures precision and comfort, taking into account the natural variations of the finger during different times of the day or seasons. Alternatively, you may bring along a ring that already fits the intended finger, and our specialists can measure it accurately to guarantee the perfect fit.
How can I make returns or exchanges?
To request a return or exchange, please contact our customer service within the allowed return period. The item must be unused, in its original packaging, and accompanied by proof of purchase. Once we receive and inspect the piece, we’ll process your refund or exchange according to our policy. For detailed steps, please refer to the Returns section on our website.
Does Pirro offer resizing?
Yes, we offer resizing services for most rings. If your piece needs an adjustment, simply contact our team with your order details, and we’ll guide you through the resizing process.
Does Pirro offer financing or payment plans for engagement ring purchases?
Yes, we collaborate with selected banks to offer monthly payment plans, making it easier for you to purchase the engagement ring of your dreams. Contact us to learn more about the available options.
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